*The Ottawa Senators Hockey Club is owned and operated by Capital Sports & Entertainment Inc. In this policy, "we', "our", and "us" refer to Capital Sports & Entertainment Inc. "Ottawa Senators" is a registered trade-mark of Capital Sports & Entertainment Inc.
This policy will govern the use, collection and disclosure of your personal information and will be posted on our Sites.
The Information We Collect From You For the purposes of operating the Sites we may collect various types of information from you, including: "contact information" (i.e. information that could be used to contact you such as your name, postal address, phone number and email address as well as your computer's unique IP address); "financial information" (i.e., passwords, credit card numbers and financial institution account numbers); and "demographic information" (e.g., postal code, hometown, income, gender, interests, purchase history information, posting and sales information and age). We may request demographic information for purposes such as registration for newsletters, chat rooms, contests and auctions, and for participation in other interactive online activities. We also may use this information to better understand your needs and preferences and to recommend particular products and services that may meet your needs.
What is "Personal Information"? Some of the information we collect from you may constitute "personal information" for the purposes of PIPEDA. Personal information is any information that identifies you and includes your name, address and telephone number.
Why We Collect Your Personal Information We collect personal information only by lawful and fair means and not indiscriminately. The purposes for which we collect personal information will be limited to those related to our business and to those a reasonable person would consider appropriate. Those purposes may be disclosed in writing, while in other cases, the purposes will be implied. For example, when you sign up to be a SENS INSIDER, you implicitly consent to our use of your personal information for the purpose of delivering this service to you.
Consent Consent for the collection, use and disclosure of personal information may be obtained orally, or in writing and may be expressly given or implied. In determining how we obtain your consent, we take into account the sensitivity of the personal information to be collected, used or disclosed. Where the information is not sensitive, your consent may be implied at the time of collection unless you inform us otherwise. For example, when you fill out a ballot for a contest, you imply consent to our use of your personal information to administer the contest. Similarly when you purchase tickets, you provide implied consent to our processing your purchase and including you in any direct marketing activity we undertake concerning the Ottawa Senators Hockey Club or Canadian Tire Centre* news and events, unless you specifically advise otherwise. If you advise us that you no longer wish to receive information about these matters, we will not send you any further material.
Canadian Tire Centre is owned and operated by Capital Sports Properties Inc.
You can withdraw your consent for the use of your personal information at any time (see the section entitled "Inquiries/Complaints" below), subject to legal restrictions and upon reasonable notice to us. However, not allowing us to use this information about you may mean that we may not be able to provide you with certain products and services. We will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified, we will seek your consent prior to such new use of your personal information.
Camera Policy Cameras are not permitted for most events. Refer to the event fact page on the Canadian Tire Centre website for the camera policy for each event. Recording devices are not permitted for any event or Senators game. For Senators games cameras are permitted. Cameras with detachable lenses exceeding 75 mm are not permitted. Flash photography is also not permitted at Senators games.
How We Collect Your Personal Information We collect your personal information in a number of different ways. For example, we collect information from you when you register for one of our contests or promotions, sign up for our SENS INSIDER or other e-newsletter, or complete market research studies conducted by us from time to time. We also collect your information when you subscribe to become an Ottawa Senators season seatholder or Canadian Tire Centre suiteholder, or purchase other tickets from us. We may also collect your personal information when you request information from us to process a complaint that you have registered with us. We also collect your information through the Sites: see the section entitled "Cookies/IP Addresses" below.
Disclosure We do not disclose your personal information to any third party to enable them to market their products and services to you without first obtaining your express consent.
We may transfer certain personal information to third parties solely for the purpose of administering, processing, or fulfilling an order or service you have requested on our behalf, such as mailing houses, contest administration, etc. We will insist that any such third parties maintain the confidentiality of the personal information we provide to them and implement appropriate safeguards to prevent its unauthorized disclosure.
We reserve the right to co-operate with local, provincial, national and international authorities in investigations of improper or unlawful activities and this may require the disclosure of personal information. We may also report to other organizations about improper or unlawful user activities on the Sites and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities.
Access to Your Personal Information You may ask for access to any personal information we hold about you. We will respond to your request within 30 days. There is no cost for reasonable requests unless you require copies of records. We may not be able to provide you with access to your personal information where denial of access is required or permitted by law, the information cannot be separated from the records of others, cannot be disclosed for reasons of security or confidentiality, or is protected by legal privilege. If we deny your request for access to, or refuse a request to correct, information, we shall explain the reasons for the denial/refusal.
Additionally, if you have an account on www.ottawasenators.com , you may modify the information you have submitted to us by following the applicable link on the Site.
Updating Your Information If any of your information changes, please inform us so that we may make the necessary changes to keep your information current.
How Long do you Keep My Personal Information? We keep your personal information as long as is reasonably necessary or as may be required by law, whichever period is longer.
Web servers serving the Sites may automatically collect information about which pages you visit, as well as your IP address or domain name. We may use this information for our internal web site business purposes, for example, to tailor content of the Sites or to assess the amount of traffic to the Sites. We may also provide this information on an aggregated, anonymous basis to our marketing partners and/or advertisers. You should note that e-mail is not a 100% secure medium and you should be aware of this when contacting us with personal information.
Ads We use Google Analytics, Google AdWords Conversion tracker, and other Google services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by Google. To opt out of Google tracking, please visit this page.
We use AdWords remarketing to market our sites across the web. We place a cookie on a browser, and then a 3rd party (Google) reads these cookies and may serve an ad on a 3rd party site. You may opt out of this ad serving on Google’s opt out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page.
Remarketing Remarketing is powerful ads used to serve ads across the content network to people who previously visited our website. This is done by using cookies.
Children and Our Web Sites We take our responsibilities to our younger visitors seriously. In addition to the steps outlined in this policy to safeguard the privacy and integrity of personal information:
Inquiries/Complaints If you have any questions about this policy, if you would like to register a complaint, or if you wish to access your personal information, please contact our Privacy Officer at the following address:
or you may send an e-mail to the attention of the Privacy Officer at the following address: PrivacyOfficer@ottawasenators.com
None of NHL ICE, NHL Enterprises, L.P., NHL Enterprises Canada, L.P., NHL Enterprises B.V., the National Hockey League and its other member clubs, nor any of their respective officers, directors, governors, owners, other officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, have any control of, or responsibility or liability for, our use, disclosure, storage or transmission of any information collected through our websites.