Shipping and returns

Shipping Costs 

Ontario - $10

Rest of Canada - $25

United States - $25 ($75 for orders over $300)

International - $100 


Please note that all transactions will be accompanied by a tracking number which will be emailed to your selected account once the order has been processed.

Returns & Replacements

Our policy is a full return within 30 days if the product is accompanied by a receipt and is in its original condition (tags must be on; product unused).

Please mail your pre-paid package to the following address:

1000 Palladium Drive,

Ottawa, Ontario

K2V 1A5

Sale items, signed memorabilia, game-worn jerseys, gift cards and customized jerseys are a final sale, returns and exchanges are not accepted on these items.

The Ottawa Senators Hockey Club will be please to refund any shipping costs from your original order and refund the product, if the product was defective, damaged or there was an error that we made. Please contact for further guidelines.Your refund will be processed within a reasonable time frame and will only be issued to the credit card used to make the original purchase.