Shipping and returns

Shipping Costs 

Ontario/Quebec - $15

Rest of Canada - $25

United States - $40 ($75 for orders over $300)

International - $100  

Please note that all transactions will be accompanied by a tracking number which will be emailed to your selected account once the order has been processed and has been picked up by Canada Post.

RETURNS

Our policy is a full return within 30 days if the product is accompanied by a receipt and is in its original condition (tags must be on; product unused, free of stains and odours). Please note, if an item is returned with stains or odours it will be returned to the customer. 

OttawaTeamShop is not responsible for any shipping costs associated with your return package. 

General

  • All clearance/sale items are final sale

  • Customer is responsible for all associated freight costs including; customs charges, duties, or tariffs

  • We’re not responsible for any lost or damaged items in transit

  • Return freight costs are refunded if item is determined to have a manufactured defect or verifiable error

  • We reserve the right to inspect allegedly defective or damaged goods prior to awarding a refund or exchange

  • Please reach out to our customer support email before shipping back any items. Non-authorized returns will be refused and the customer will be responsible for the fees for shipping the item(s) back.

Returns for in store puchases

Returns for in store purchases must be made in person to any of our Sens Store locations (CTC Arena & Byward Market). Mail in returns are not accepted for in store purchases

Outbound shipping fees from the original order are not refundable.

The Ottawa Senators Hockey Club will be pleased to refund any shipping costs from your original order and refund the product, if the product was defective, damaged or there was an error that we made.

Please contact for further guidelines. 

Your refund will be processed within a reasonable time frame and will only be issued to the credit card used to make the original purchase.

Please mail your package to the following address:

Attn:Ottawateamshop.ca

1000 Palladium Drive,

Ottawa, Ontario

K2V 1A5

Discounted items, sale items, signed memorabilia, game-worn jerseys, gift cards and customized jerseys are a final sale, returns and exchanges are not accepted on these items.

Flash sales, Cyber Monday, Black Friday, Fan Appreciation & Boxing Week sales are all final sale and cannot be exchanged or returned. Stanley Cup playoff merchandise is final sale

 

EXCHANGES

If you are looking to exchange a product for a different size, please reach out to ottawateamshop@ottawasenators.com to verify that we have the size in stock.

Once verified, please send your package to the address below and drop the parcel off at any Canada Post outlet location.

Once the parcel is received, we will ship you the requested size. 

OttawaTeamShop is not responsible for any shipping costs associated with your request for exchange.

Attn:Ottawateamshop.ca

1000 Palladium Drive,

Ottawa, Ontario

K2V 1A5