Shipping and returns

Shipping Costs 

Ontario - $15

Rest of Canada - $25

United States - $40 ($75 for orders over $300)

International - $100  

Please note that all transactions will be accompanied by a tracking number which will be emailed to your selected account once the order has been processed.

RETURNS

Our policy is a full return within 30 days if the product is accompanied by a receipt and is in its original condition (tags must be on; product unused).

OttawaTeamShop is not responsible for any shipping costs associated with your return package. 

The Ottawa Senators Hockey Club will be pleased to refund any shipping costs from your original order and refund the product, if the product was defective, damaged or there was an error that we made. Please contact for further guidelines.

Your refund will be processed within a reasonable time frame and will only be issued to the credit card used to make the original purchase.

Please mail your package to the following address:

Attn:Ottawateamshop.ca

1000 Palladium Drive,

Ottawa, Ontario

K2V 1A5

Sale items, signed memorabilia, game-worn jerseys, gift cards and customized jerseys are a final sale, returns and exchanges are not accepted on these items.

EXCHANGES

If you are looking to exchange a product for a different size, please reach out to ottawateamshop@ottawasenators.com to verify that we have the size in stock.

Once verified, please send your package to the address below and drop the parcel off at any Canada Post outlet location.

Once the parcel is received, we will ship you the requested size. 

OttawaTeamShop is not responsible for any shipping costs associated with your request for exchange.

Attn:Ottawateamshop.ca

1000 Palladium Drive,

Ottawa, Ontario

K2V 1A5